1. Service Scope

We provide diagnostic, repair, replacement, accessory, and related technical services for supported devices. All services are subject to device condition, part availability, technical feasibility, and our assessment at the time of inspection.

Any timeframes provided are estimates only. While we aim for same-day service where possible, completion times may vary depending on the complexity of the repair, internal device condition, testing requirements, and stock availability.

2. Assessment, Approval & Repair Process

Device Assessment

All quotes are based on the symptoms, faults, and physical condition visible or reasonably identifiable before repair. Some faults only become apparent once a device is opened, tested further, or a damaged component is removed.

Additional Faults

If additional faults, prior repair issues, hidden damage, corrosion, board-level problems, or unrelated defects are found during assessment or repair, we may provide an updated quote or revised recommendation before continuing.

Authority to Proceed

By leaving your device with us for diagnosis or repair, you authorise us to carry out reasonable inspection, testing, disassembly, reassembly, and repair procedures necessary to assess or complete the requested service.

3. Parts Used

We use Original Equipment (OEM) parts or premium-grade compatible parts, depending on model availability, market supply, and the repair option selected. Part type may be discussed with you before the repair is completed where appropriate.

Some compatible parts may differ slightly in colour tone, brightness, finish, calibration, feel, or manufacturer branding when compared with an original factory-installed component. These differences do not automatically indicate a defect.

4. Warranty Terms

Our warranty is designed to cover genuine part defects and workmanship issues directly related to the repair completed by us. It does not operate as a general device insurance policy or as blanket coverage for all future faults.

Warranty Conditions

• The warranty applies only to the specific repaired component and workmanship provided by us
• Warranty coverage is available only to the original customer named on the invoice or receipt
• Proof of purchase or repair record must be provided when making a warranty claim
• All warranty claims are subject to inspection, testing, and verification by our technicians
• Where a warranty claim is accepted, our obligation is limited to re-repair, replacement, store credit, or another reasonable remedy at our discretion, subject to applicable law

5. Customer Responsibilities

• You are responsible for backing up all data before your device is handed to us
• You must remove passwords where necessary for testing, or be available to assist with functional verification
• You should disclose prior repairs, water exposure, charging issues, intermittent faults, and any other known device history that may affect service
• You must collect your device promptly after being notified that the service is complete or the device is ready for collection

6. Data, Functionality & Risk

While we take reasonable care during repairs, electronic devices can fail unpredictably, especially where there is prior damage, liquid exposure, battery swelling, board corrosion, structural weakness, or previous third-party work.

• We do not guarantee preservation of data during diagnostics, repair, testing, or parts replacement
• We are not liable for any loss of data, files, settings, apps, accounts, or business interruption arising from the service
• Face ID, Touch ID, fingerprint sensors, True Tone, cameras, charging behaviour, signal issues, or other functions may be affected by pre-existing damage, prior repairs, aftermarket components, or manufacturer design restrictions
• Where a device has pre-existing faults, structural damage, liquid ingress, or internal instability, we do not guarantee that repair of one issue will restore the device to full overall performance

7. Pricing & Payment

• Prices quoted include GST where applicable unless stated otherwise
• Payment is due upon completion and before collection unless another arrangement has been confirmed in writing
• We may retain possession of the device or product until full payment has been made
• If additional faults are discovered, revised pricing may apply, but no additional chargeable repair work will be completed without approval

8. Bookings, Cancellations & No-Shows

Repairs can be booked online here: Book your repair now

• Bookings are subject to technician availability, stock, and confirmation
• If you need to reschedule, please contact us as early as possible
• Repeated no-shows, abusive conduct, or unreasonable demands may result in refusal of future service

9. Uncollected Devices

We will make reasonable efforts to contact you once your device is ready for collection or if a quote remains unapproved.

• Devices left uncollected for more than 30 days after notice may incur reasonable storage or administration charges
• Devices left uncollected for more than 60 days may be treated as abandoned, and we may dispose of, recycle, or sell the device to recover costs, subject to applicable law

10. Limitation Of Liability

To the maximum extent permitted by law, our liability is limited to the value of the repair, replacement part, or product supplied by us. Nothing in these terms excludes any rights or remedies that cannot be excluded under Australian Consumer Law.

• We are not responsible for pre-existing faults, hidden defects, manufacturer defects, or failures unrelated to our repair
• We are not liable for indirect, incidental, special, or consequential loss, including loss of profits, income, opportunity, or data
• Where the law implies non-excludable rights, our remedies may be limited to repair, replacement, resupply, or refund where legally permitted

11. Australian Consumer Law

Our goods and services come with guarantees that cannot be excluded under the Australian Consumer Law. Nothing in these Terms & Conditions is intended to exclude, restrict, or modify any rights you may have under applicable law. Where a remedy is available under law, it will be handled in accordance with those legal obligations.

12. Privacy

We collect and use personal information only as reasonably required for bookings, service updates, customer support, invoicing, and related business operations. For more information, please read our Privacy Policy.

13. Governing Law

These Terms & Conditions are governed by the laws of Tasmania, Australia. Any dispute arising in connection with our services or website will be subject to the jurisdiction of the courts of Tasmania.

14. Contact Us

• Phone: +61 420 758 435
• WhatsApp: 61420758435
• Email: info@mtrecomit.com.au
• Address: 70 Murray St, Hobart, TAS 7000