This Refund & Return Policy explains how My Touch Repairs handles remedies for repair services, installed parts, accessories, and eligible goods supplied through mtrecomit.com.au or in-store. We support customer rights under the Australian Consumer Law while clearly setting out how claims, returns, and warranty-related issues are assessed.
We stand behind the quality of our repair work and the parts we supply. Where a service or product does not meet the standard required under Australian Consumer Law, we will assess the matter and provide an appropriate remedy based on the nature of the issue, the item supplied, and the service performed.
Remedies may include inspection, re-repair, replacement, store credit, partial refund, or full refund, depending on the circumstances and any rights available under law.
If a repair service provided by us fails to meet the required standard, you may be entitled to a remedy.
Where appropriate, we may first inspect the device and offer a re-repair or another reasonable remedy before a refund is considered.
Parts and components supplied and installed by us are assessed according to the repair completed, the part type used, and the warranty applicable to that service.
Repairs completed using Original Equipment (OEM) parts or premium-grade compatible parts are backed by a 12-month warranty covering defects in the installed part and our workmanship, subject to inspection and the conditions outlined in our Terms & Conditions.
If a supplied part is confirmed to be faulty within the applicable warranty period, we may repair, replace, or otherwise remedy the issue after assessment.
Refunds and returns are not available in every situation. Unless required by law, the following are generally excluded.
We do not offer refunds for change of mind once a repair has started, labour has been allocated, diagnostics have been carried out, or a part has been ordered, fitted, or installed.
All refund, return, and warranty claims must be assessed before a remedy is approved. We reserve the right to inspect the relevant device, part, accessory, or product to verify the reported issue.
Where a return is accepted for an eligible item, the product should be returned in a condition suitable for inspection.
We aim to assess and respond to eligible claims within 7 business days, although some matters may take longer where supplier review, technical testing, or part verification is required.
Approved refunds are generally processed to the original payment method unless another arrangement is agreed.
Our goods and services come with guarantees that cannot be excluded under the Australian Consumer Law. You may be entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage where required by law.
If you believe you are entitled to a remedy, please contact us with proof of purchase and a clear description of the issue so we can review it promptly.
At My Touch Repairs, your satisfaction is our priority. If your order isn’t delivered, arrives damaged, or has a printing fault or error caused by us, you’re eligible for a full refund. No need to return the phone case, just contact our support team, and we’ll process your refund quickly and easily!
Shipping is free of charge for orders over A$35. For orders below this amount, a flat rate of A$4.50 will be applied per order.
The delivery time is typically 7-10 business days for shipments within Australia. Orders are shipped via Australia Post or Aramex and most parcels are designed to fit in a standard mailbox. Mail is delivered Monday through Saturday, excluding Sundays and federal holidays.