MY TOUCH

Frequently Asked Questions

Repair Services

Yes. At My Touch Repairs Hobart, most iPhone & Samsung repairs are completed the same day. Bring your device to 70 Murray St, and our technicians will fix it while you wait whenever parts are in stock.

We use premium-grade OEM parts that match original performance. Every part is tested before fitting, ensuring your phone or tablet looks & functions like new after repair.

Yes. Use our Book Repair page to schedule your service instantly. Choose your device, confirm the issue, and we’ll prepare everything before you arrive.

Online Purchase & Delivery

Most orders within Tasmania arrive in 3–5 business days. You’ll receive tracking details by email once your parcel leaves our Hobart store.

Delivery fees vary by postcode and appear at checkout. We offer free delivery within Hobart CBD for selected accessories & screen protectors. View our full policy here.

We accept Visa, Mastercard, PayPal, Apple Pay & Google Pay. All transactions are securely processed online or in-store using trusted Australian payment gateways.

Device Customization

We offer custom back glass colors, housing changes, engraving & LED frame upgrades for iPhone, Samsung & Google devices. Visit our Hobart workshop to view samples before you decide.

Most customizations are completed within 1–2 business days. We’ll confirm the estimated completion time when you approve your color or design choice in-store.

Yes. Bring your own logo or artwork for engraving or printing. Our team reviews the file for compatibility before starting your customized phone design.

Warranty & Contact

Yes. All services include a 12-month warranty covering parts & labour. If any issue appears during that period, message us on WhatsApp or visit our Hobart store for support. View details in our Refund & Return Policy.

Once your repair or purchase is confirmed, you’ll receive updates by email or SMS. You can also chat with us on WhatsApp for real-time tracking assistance.

Reach us by WhatsApp (+61 420 758 435), email info@mtrecomit.com.au, or visit 70 Murray St, Hobart. We usually respond within 10–20 minutes during business hours.

Money-Back Guarantee

At My Touch Repairs, your satisfaction is our priority. If your order isn’t delivered, arrives damaged, or has a printing fault or error caused by us, you’re eligible for a full refund. No need to return the phone case, just contact our support team, and we’ll process your refund quickly and easily!

Free shipping from A$35

Shipping is free of charge for orders over A$35. For orders below this amount, a flat rate of A$4.50 will be applied per order.

Delivery Time

The delivery time is typically 7-10 business days for shipments within Australia. Orders are shipped via Australia Post or Aramex and most parcels are designed to fit in a standard mailbox. Mail is delivered Monday through Saturday, excluding Sundays and federal holidays.