Overview

We stand behind our repair work & parts. This policy explains remedies for services & goods in line with the Australian Consumer Law (ACL).

Refunds for Services

You are entitled to a remedy if our service:

• Fails to meet due care & skill,
• Is not fit for the purpose you told us, or
• Results in an unacceptable outcome we can’t fix in a reasonable time.

Where applicable, we will offer a re-repair, partial refund, or full refund if the service cannot be remedied.

Refunds & Returns for Parts

Replacement parts we supply & install include a 12-month warranty for manufacturing defects. We will replace or refund if a part is faulty within the warranty period.

Refunds are not available for parts that:

• Were damaged after installation,
• Show misuse, liquid ingress, or impact,
• Were special-ordered with your approval, unless faulty.

Change of Mind

No refunds for change of mind once a repair has begun or a part has been installed. Special-order parts are prepaid & non-refundable unless defective.

How to Make a Claim

Contact us with proof of purchase & details:

• Email: info@mtrecomit.com.au
• Phone: +61 420 758 435
• WhatsApp: 61420758435
• Address: 70 Murray St, Hobart, TAS 7000

Processing Time

We aim to assess & resolve claims within 7 business days. Approved refunds are processed to the original payment method unless otherwise agreed.

Your Legal Rights

Nothing in this policy limits your rights under ACL.