We stand behind our repair work & parts. This policy explains remedies for services & goods in line with the Australian Consumer Law (ACL).
You are entitled to a remedy if our service:
Where applicable, we will offer a re-repair, partial refund, or full refund if the service cannot be remedied.
Replacement parts we supply & install include a 12-month warranty for manufacturing defects. We will replace or refund if a part is faulty within the warranty period.
Refunds are not available for parts that:
No refunds for change of mind once a repair has begun or a part has been installed. Special-order parts are prepaid & non-refundable unless defective.
Contact us with proof of purchase & details:
We aim to assess & resolve claims within 7 business days. Approved refunds are processed to the original payment method unless otherwise agreed.
Nothing in this policy limits your rights under ACL.
At My Touch Repairs, your satisfaction is our priority. If your order isn’t delivered, arrives damaged, or has a printing fault or error caused by us, you’re eligible for a full refund. No need to return the phone case, just contact our support team, and we’ll process your refund quickly and easily!
Shipping is free of charge for orders over A$35. For orders below this amount, a flat rate of A$4.50 will be applied per order.
The delivery time is typically 7-10 business days for shipments within Australia. Orders are shipped via Australia Post or Aramex and most parcels are designed to fit in a standard mailbox. Mail is delivered Monday through Saturday, excluding Sundays and federal holidays.
