Who We Are

We are My Touch Repairs, 70 Murray St, Hobart, TAS 7000. This policy explains how we collect, use, disclose & protect your information when you use mtrecomit.com.au, contact us, or book a repair.

Contact: info@mtrecomit.com.au • +61 420 758 435 • WhatsApp

What We Collect

• Contact: name, email, phone, WhatsApp
• Booking: device model, issue description, preferred time
• Transaction: repair records, payment status, warranty history
• Technical: IP, browser, device info, basic usage logs
• Messages: enquiries via forms, email, WhatsApp

How We Collect

• Directly from you (forms, bookings, calls, in-store)
• Automatically via cookies & server logs
• From third parties (payment gateways, spam protection, embedded tools)

How We Use Information

• Provide diagnostics, repairs & updates
• Process payments, invoices & warranties
• Respond to enquiries & support requests
• Maintain security, prevent fraud, improve performance
• Comply with legal obligations

Legal Basis (Australia)

We handle personal information under the Privacy Act 1988 & the Australian Privacy Principles, where it is reasonably necessary for our functions, for purposes you request (e.g., bookings), or where required by law.

Cookies

We use essential cookies for functionality and may use performance cookies to improve usability. You can control cookies in your browser; disabling essentials can affect site operation.

Embedded & Third-Party Services

• Google Maps for location
• WhatsApp click-to-chat
• Social media profile links
• Spam protection for forms

WooCommerce & Payments

Orders processed via WooCommerce include your contact & billing details. Payment gateways process card data—we do not store full card details on our servers.

Retention

We retain information only as needed for service, legal, tax & warranty purposes, following Australian statutory periods.

Security

We apply reasonable administrative, technical & physical safeguards. No method is perfectly secure, but we minimise risk through access controls & secure configurations.

Your Rights

Request access, correction, or deletion where lawful. Contact info@mtrecomit.com.au.

Children

Services are intended for adults. If a child’s data was provided without consent, contact us to delete where appropriate.

International Transfers

Some providers may store data outside Australia. We aim to use reputable providers with appropriate safeguards.

Links to Other Sites

We are not responsible for third-party content or practices. Review their policies before sharing data.

Updates

We may update this policy to reflect changes in practices or law. Updates appear here with a new effective date.

Contact

• Email: info@mtrecomit.com.au
• Phone: +61 420 758 435
• WhatsApp: 61420758435
• Address: 70 Murray St, Hobart, TAS 7000