This Privacy Policy explains how My Touch Repairs collects, uses, stores, and protects personal information when you visit mtrecomit.com.au, contact us, purchase from us, or book a repair. We are committed to handling personal information responsibly and in accordance with applicable Australian privacy obligations.
My Touch Repairs operates from 70 Murray St, Hobart, TAS 7000. We provide repair services, accessories, replacement parts, and related customer support through our website, in-store operations, and direct communication channels.
Contact: info@mtrecomit.com.au | +61 420 758 435 | WhatsApp
We collect personal information reasonably necessary to operate our business, provide services, manage repairs, communicate with customers, process transactions, and meet legal, tax, and warranty obligations.
We use personal information only where reasonably necessary for providing services, operating our business efficiently, improving customer experience, and complying with legal obligations.
We handle personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles, where applicable. We collect, use, and retain information only where it is reasonably necessary for our functions, requested by you, or required by law.
Our website may use cookies and similar technologies to support essential functionality, improve usability, maintain security, and understand site performance.
We may use reputable third-party services to support maps, communication, website functions, payments, analytics, and eCommerce operations.
These providers may handle information under their own privacy policies. You should review their terms before using those services.
When you place an order or pay for a service, transaction and billing details may be processed through WooCommerce and supported payment providers. We do not store full card details on our own servers unless expressly handled by a secure integrated payment service.
To provide repair services effectively, we may retain service records relating to your booking, device issue, repair history, communications, and warranty activity connected to completed work.
Customers remain responsible for backing up device data before repair. While we aim to respect privacy, repair work may involve access to certain device functions where needed for testing, verification, or service completion.
We do not sell personal information. We may disclose information only where reasonably necessary to operate our business, provide services, or comply with legal obligations.
We retain personal information only for as long as reasonably necessary for customer support, warranty administration, legal compliance, accounting, tax, dispute resolution, fraud prevention, and operational record-keeping.
We use reasonable administrative, technical, and physical safeguards to protect personal information from misuse, interference, loss, unauthorised access, modification, or disclosure.
You may request access to personal information we hold about you, or request correction of inaccurate, incomplete, or outdated information, subject to legal and operational limits.
Our services are intended for adults and general business customers. We do not knowingly collect personal information from children except where a parent or guardian provides it in connection with a genuine service request.
If you believe information relating to a child has been submitted improperly, please contact us so we can review the matter.
Some hosting providers, analytics platforms, messaging tools, plugin services, or technology partners we use may store or process information outside Australia. Where practical, we aim to use reputable providers with appropriate privacy and security standards.
Our website may contain links to external websites, services, or platforms. We are not responsible for the content, security, or privacy practices of third-party sites. You should review their policies before providing information to them.
We may update this Privacy Policy from time to time to reflect changes in our services, systems, legal obligations, or operating practices. The latest version will be published on this page and will apply from the date it is posted.
At My Touch Repairs, your satisfaction is our priority. If your order isn’t delivered, arrives damaged, or has a printing fault or error caused by us, you’re eligible for a full refund. No need to return the phone case, just contact our support team, and we’ll process your refund quickly and easily!
Shipping is free of charge for orders over A$35. For orders below this amount, a flat rate of A$4.50 will be applied per order.
The delivery time is typically 7-10 business days for shipments within Australia. Orders are shipped via Australia Post or Aramex and most parcels are designed to fit in a standard mailbox. Mail is delivered Monday through Saturday, excluding Sundays and federal holidays.